A woocommerce interface showing various order details such as product

Understanding WooCommerce Order Details

WooCommerce is a powerful eCommerce platform that empowers businesses to build and manage online stores. One of the key features of WooCommerce is its comprehensive order management system. This article will delve into the details of WooCommerce order details, providing a thorough understanding of its features, functionalities, and how to use them effectively.

Overview of WooCommerce Order Details

WooCommerce order details provide a comprehensive view of all the information related to a specific order. This includes customer details, products ordered, shipping and billing addresses, payment methods, and more. It’s a one-stop-shop for all the information you need to process and manage orders efficiently.

Understanding the intricacies of WooCommerce order details can help you streamline your order management process, improve customer service, and ultimately, boost your business’s bottom line. Let’s delve deeper into the various components of WooCommerce order details.

Customer Details

The customer details section provides information about the customer who placed the order. This includes the customer’s name, email address, and user role. If the customer has an account on your website, you can also see their order history, which can be useful for understanding their buying behavior and preferences.

Additionally, you can add notes to a customer’s profile, which can be helpful for tracking special requests or important information about the customer. These notes are private and can only be seen by the store’s administrators.

Order Items

The order items section lists all the products that the customer ordered. For each product, you can see the product name, SKU, quantity ordered, and the total price. If the customer used a coupon, the discount will be applied to the product price.

Furthermore, if the product has any variations, such as size or color, these details will also be displayed. This information is crucial for ensuring that the correct products are shipped to the customer.

Managing WooCommerce Order Details

WooCommerce provides several tools and features to help you manage order details effectively. These include order statuses, order actions, and order notes.

By understanding and utilizing these features, you can streamline your order management process, reduce errors, and improve customer satisfaction. Let’s take a closer look at these features.

Order Statuses

WooCommerce uses order statuses to track the progress of an order. There are several default order statuses, including Pending, Processing, On Hold, Completed, and Cancelled. Each status represents a different stage in the order fulfillment process.

You can change the order status manually, or it can change automatically based on certain actions, such as when a customer completes a payment. Understanding order statuses can help you keep track of where each order is in the fulfillment process and identify any potential issues.

Order Actions

Order actions are tasks that you can perform on an order. This includes actions like sending an invoice, regenerating download permissions, or resending order emails. These actions can be performed individually for each order, or in bulk for multiple orders.

Using order actions effectively can save you time and effort in managing orders. For example, instead of manually emailing each customer their invoice, you can use the ‘Email invoice/order details to customer’ action to send it automatically.

Customizing WooCommerce Order Details

While WooCommerce’s default order details provide a wealth of information, you may find that you need additional information to manage your orders effectively. Fortunately, WooCommerce is highly customizable, allowing you to add custom fields to your order details.

Custom fields can be used to capture additional information from your customers during checkout, or to add internal notes to an order. Let’s explore how you can add and use custom fields in WooCommerce order details.

Adding Custom Fields

To add a custom field to your WooCommerce order details, you’ll need to use a plugin like WooCommerce Checkout Field Editor. This plugin allows you to add, edit, and delete custom fields in your checkout form.

Once you’ve added a custom field, it will appear in your order details, and you can use it to capture additional information from your customers. For example, you could add a custom field for delivery instructions, allowing customers to specify where they’d like their order delivered.

Using Custom Fields

Once you’ve captured additional information using custom fields, you can use this information to manage your orders more effectively. For example, if you’ve added a custom field for delivery instructions, you can use this information to ensure that orders are delivered according to the customer’s preferences.

Furthermore, you can use custom fields to add internal notes to an order. For example, you could add a custom field to note any special handling instructions for an order. These notes can be seen by your team, helping to ensure that orders are processed correctly and efficiently.


WooCommerce order details are a powerful tool for managing your online store’s orders. By understanding and utilizing the various components and features of WooCommerce order details, you can streamline your order management process, improve customer service, and boost your business’s bottom line.

Remember, WooCommerce is highly customizable, so don’t hesitate to tweak and adjust your order details to fit your business’s unique needs. With a little bit of knowledge and experimentation, you can turn WooCommerce order details into a powerful tool for your online business.

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