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Understanding WooCommerce Phone Orders

WooCommerce, a popular WordPress plugin, has revolutionized the way businesses operate online. It’s a powerful tool that enables businesses to sell anything, anywhere, from physical products to digital downloads. But did you know that WooCommerce also supports phone orders? This feature allows businesses to take orders over the phone and manually enter them into the WooCommerce system. This article will delve into the world of WooCommerce phone orders, explaining how they work, why they’re beneficial, and how to implement them.

What are WooCommerce Phone Orders?

WooCommerce phone orders are a feature that allows store owners to manually create orders on behalf of customers. This is particularly useful for businesses that receive orders via phone calls or offline methods. The store owner can enter the customer’s details, add items to the cart, apply discounts, and process payments, all within the WooCommerce interface.

Phone orders can be a valuable addition to your eCommerce strategy. They can help you reach customers who prefer to order by phone, or who may not have access to the internet. They can also provide a more personalized shopping experience, as you can offer product recommendations and answer any questions the customer may have.

Why Use WooCommerce Phone Orders?

There are several reasons why WooCommerce phone orders can be beneficial for your business. Firstly, they can help you reach a wider audience. Not all customers are comfortable shopping online, and some may prefer to speak to a real person when placing an order. By offering phone orders, you can cater to these customers and potentially increase your sales.

Secondly, phone orders can provide a more personalized shopping experience. When a customer calls to place an order, you have the opportunity to engage with them directly. You can answer their questions, offer product recommendations, and build a relationship with them. This can lead to increased customer satisfaction and loyalty.

Finally, phone orders can be a useful tool for managing complex orders. If a customer wants to place a large or complicated order, it may be easier for them to do so over the phone. You can then manually enter the order into WooCommerce, ensuring that all details are correct and that the order is processed smoothly.

How to Implement WooCommerce Phone Orders

Step 1: Set Up Your WooCommerce Store

Before you can start taking phone orders, you’ll need to have a WooCommerce store set up. This involves installing the WooCommerce plugin on your WordPress site, configuring your store settings, and adding your products.

Once your store is set up, you can enable the manual order creation feature. This is found in the WooCommerce settings, under the ‘Orders’ tab. Simply check the box that says ‘Enable manual order creation’ and save your changes.

Step 2: Take a Phone Order

When a customer calls to place an order, you’ll need to collect some information from them. This includes their name, contact details, shipping address, and the products they wish to order. Be sure to also ask about any special instructions or preferences they may have.

Once you have all the necessary information, you can create the order in WooCommerce. Go to the ‘Orders’ page and click on ‘Add Order’. You can then enter the customer’s details, add the products to the order, and process the payment.

Step 3: Process the Order

After the order has been created, it’s time to process it. This involves packaging the products, arranging for delivery, and updating the order status in WooCommerce. Be sure to keep the customer informed throughout this process, as good communication can greatly enhance their shopping experience.

Processing phone orders can be a bit more time-consuming than online orders, as you’ll need to manually enter all the details. However, the benefits of offering this service can far outweigh the extra effort required.


WooCommerce phone orders are a powerful tool that can help you reach more customers and provide a more personalized shopping experience. Whether you’re a small business just starting out or a large retailer looking to expand your services, phone orders are definitely worth considering. With the right setup and a bit of practice, you can start taking phone orders in no time.

Remember, the key to successful phone orders is good communication. Make sure you’re clear and concise when taking orders, and keep the customer informed throughout the process. With a bit of effort and dedication, you can make WooCommerce phone orders a valuable part of your eCommerce strategy.

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